Contacts and customer support
Support works around the clock. Live chat answers fastest, usually within a few minutes. For a dispute or anything with documents, email is more convenient because screenshots can go in the same message.
The chat button sits in the bottom corner of every page of the official site and inside the app. The first reply is from a bot with links to help articles. Type "operator" to get a person.
Contact channels
| Topic | Channel | Response time |
|---|---|---|
| Any question | Live chat on the site and in the app | Minutes, 24/7 |
| General support | support-en@greenbet.gg | Up to 24 hours |
| Account security, hacked account | security@greenbet.gg | Up to 24 hours |
| Self-exclusion, account closure | block@greenbet.gg | Up to 24 hours |
| Formal complaint | complaints@greenbet.gg | Up to 72 hours |
How to get a faster answer
- Write from the email linked to your account, or give your account ID in chat.
- For a bet, add the bet ID from Bet history.
- For a payment, add the transaction ID, amount, method and time.
- Attach screenshots of the error or the bank receipt.
- Reply in the same thread instead of opening a new ticket, so the agent sees the whole history.
Before writing, check the FAQ, as well as the deposit and withdrawal sections on the main page. Most payment questions are covered there.